Privacy Policy

[ٍSHAGHELA] is committed to protecting users' privacy and ensuring the security of their personal data. This policy explains how we collect, use, and process your data when using our website or services.

1. Data Collection

When using our website, we may collect the following information:

• Personal Information: Such as name, email, phone number, and address when registering or requesting a service.

• Payment Data: Processed by third-party payment providers; we do not store your payment details.

• Browsing Data: Such as cookies, IP addresses, and device type to improve user experience and website performance.

2. Use of Data

We use personal data for the following purposes:

• Providing requested services and improving quality.

• Communicating with users about orders and updates.

• Enhancing security and preventing fraud.

• Optimizing website performance through user behavior analysis.

3. Data Sharing

We do not share your personal data with external parties except in the following cases:

• With service providers who assist in website operations, such as payment processors and delivery partners, ensuring compliance with data protection laws.

• When responding to legal or regulatory requests, in accordance with local and international laws.

• In cases where data sharing is necessary to protect users’ rights or prevent fraudulent activities.

4. Cookies Policy

Our website uses cookies to enhance user experience, including:

• Session Cookies: To personalize the website for each user.

• Analytical Cookies: Such as Google Analytics, to understand website usage.

• You can disable cookies via browser settings, but this may affect certain website features.

5. Data Protection

We implement security measures to safeguard users' data from unauthorized access or breaches. However, the internet is not 100% secure, so we advise caution when sharing sensitive information.

6. User Rights

Users have the right to:

• Request modification or deletion of their personal data from our database.

• Opt-out of receiving promotional communications.

• Review this privacy policy regularly for any updates.

7. Policy Changes

We may update this privacy policy from time to time. Any changes will be published here, and continued use of the website implies acceptance of the updated terms.